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Tracey Jones has a diverse work experience spanning several industries. Tracey most recently served as the Director of Support and Success at Thesis since November 2022. Prior to that, they were the Director of Cardholder Support at Apto Payments from August 2021 to October 2022. Tracey also worked at PowerSchool as the Director of Naviance Support from March 2021 to August 2021. Tracey held the position of Director of Naviance Support at Hobsons from March 2018 to August 2021. Before that, they were the Director of Member Services at Advertising Specialty Institute and managed a team of 19 representatives and 2 managers from April 2016 to December 2016. Tracey served as the Director of Customer Care Operations at The Neat Company from March 2012 to March 2016, where they led a team of 75+ personnel in a multi-channel contact center. Tracey also has experience as a Call Center Operations Manager at Town Sports International from January 2008 to June 2011 and at American Business Financial Services DBA Upland Mortgage from 1997 to 2005. Additionally, they worked as a Real Estate Agent at CENTURY 21 Alliance from December 2005 to January 2008. Throughout their roles, Tracey has been involved in various responsibilities such as team management, customer service, sales support, process improvement, and performance management.

Tracey Jones earned an Associate's degree in Business Management from the Community College of Philadelphia between 1994 and 2000. In 2017, they attended Capella University for a brief period but did not obtain a degree. Tracey studied Business Administration and Management, General during their time at Capella University.