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Alex Rojas currently serves as the Customer Service Escalations Manager at The Zebra, a position held since December 2019, focusing on investigating customer escalations and managing the complaint resolution process. Prior experience includes working as a Licensed Insurance Agent at Progressive Insurance from April 2011 to December 2019, and serving as Company Owner at MR & RR LLC from July 2007 to September 2009. Alex holds a Bachelor's degree in Marketing from The University of Texas Rio Grande Valley, earned between 2002 and 2007.