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James Catleugh has a diverse work experience in finance and customer roles. James started their career at WHSmith as a Reporting Analyst, where they provided finance support for multiple retail stores. James then moved on to Index Limited, where they worked as a Management Accountant, responsible for developing and analyzing management information, budgeting, and coaching regional and store management. James later joined Ingersoll Rand as a Financial Analyst, developing reporting and decision support tools for sales and management teams. James's next role was at The Very Group, where they held various positions, including Finance Analyst, Senior Finance Manager, Head of Financial Analytics, Head of Customer Management & CRM Strategy, Head of Customer, and finally, Head of Finance - Financial Services, Customer & Marketing. In these roles, they focused on driving profitability, providing strategic support to the board, developing models, and influencing commercial decisions. Overall, James has built a strong background in finance and customer management throughout their career.

James Catleugh obtained a Bachelor's degree in Accountancy & Finance from the University of Wales, Bangor, between 1999 and 2002. James later pursued a Master of Business Administration (MBA) degree from The Manchester Metropolitan University, completing it between 2020 and 2022.