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Mack S. has a strong background in technical support and IT roles, with experience at companies like The United States Playing Card Company, Toyota North America, and HCL Technologies. Mack is skilled in desktop/laptop troubleshooting, Office365, network connectivity, and active directory use. They have provided IT support to end users, reset passwords, and transferred data between PCs. Mack holds a Bachelor's degree in Information Systems Security and an Associate's degree in Computer Systems Networking and Telecommunications.