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Shermaine Poon is an experienced professional in the hospitality and entertainment sectors, currently serving as a Process Improvement Analyst at The Star Entertainment Group since October 2016. Prior roles within The Star include Executive Assistant to the Chief Information Officer and Executive Assistant to the General Manager of Property Services, as well as supervisory and coordination positions in International Business Services. Previously, Shermaine gained industry experience at Crown Resorts as a Reservations Sales Agent and at TFE Hotels as a Front Office Agent. Educational qualifications include a Master's Degree in International Hotel Management from Blue Mountains International Hotel Management School and a Bachelor's Degree in Psychology from the University of Melbourne.