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Erick Matta is an experienced hospitality professional with a strong background in guest services and front desk operations. Since September 2019, Erick has been serving as a Guest Service Agent at The St. Regis New York. Previous roles include Guest Service Agent positions at Courtyard by Marriott Times Square West and Crowne Plaza® Hotels & Resorts, as well as a Guest Relations Agent at Crowne Plaza Dubai Festival City. Erick began the career at Hilton Hotels & Resorts, progressing from an Executive Lounge Host to a Guest Service Agent and Telephone Operator. With a degree in BSBA Management from Adamson University, Erick demonstrates a consistent commitment to providing exceptional guest experiences and operational excellence throughout various prestigious establishments.