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Vanessa S. is a dedicated client experience manager currently employed at The Shade Store since May 2023, specializing in high-end luxury customer interactions related to custom window treatment projects. Vanessa has a robust background in client service, including roles at Carnival Cruise Line, where responsibilities included guiding guests through the booking journey and upselling travel options. Prior experience includes positions at TherapeuticsMD in customer care, FarfromBoring Promotions as assistant sales manager, and smartypass as senior manager of customer support, demonstrating a consistent commitment to delivering exceptional service. Vanessa holds a Bachelor's Degree in Communications from William Paterson University of New Jersey.