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Roy Dockery, MBA, currently serves as the Director of Field Service Research at TSIA, a premier research and advisory firm focused on technology and services businesses. With over 15 years of leadership experience across various sectors including entertainment, service, and healthcare, Dockery has held key roles such as Vice President of Field Operations at Flock Safety and Vice President of Customer Care at Swisslog Healthcare. Additionally, Dockery contributes expertise as a member of advisory boards for CFESA and Service Councilâ„¢ and has served on the board of the RAND Corporation, focusing on racial equity policies. Dockery's educational background includes a Master's in Business Administration from the University of Phoenix and multiple bachelor's degrees in business and technology fields.