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Justin Swinson is a skilled professional with diverse experience in student success management, business analysis, and customer service. Currently serving as the Student Success Manager for Youth & Teen Programs at The Second City, Justin focuses on promoting student retention and achievement while enhancing the learning experience. Previous roles include Business Analyst at CloudMasonry, where responsibilities encompassed technical project delivery on the Salesforce platform, and Recertification Specialist at The Habitat Company, managing resident eligibility and case load accountability. Justin's experience also includes coordinating logistics for wishes at Make-A-Wish® Illinois, managing customer accounts at C.H. Robinson, and providing guest services at Hilton Baltimore BWI Airport Hotel. Justin holds a Bachelor of Arts in Theatre from the University of Maryland and an Associate of Arts in Theatre from Prince George's Community College.