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German Ayala is an experienced IT professional with a solid background in technical support and systems management. At Roxbury Community College, German served as an Information Technology Help Desk Technician, focusing on VoIP phone provisioning and Windows 10/11 device deployment. Prior experience includes a role as IT Associate at Abdul Latif Jameel Poverty Action Lab (J-PAL), where asset management and account creation were key responsibilities. German also worked as an Enterprise Applications Analyst for Framework Homeownership, managing SaaS applications and a macOS environment. Earlier roles include Desktop Support Technician at Housing Partnership Network and Corporate Support Intern at athenahealth. German holds a Bachelor of Science in Information Technology from the University of Massachusetts Lowell, an Associate's degree from Bunker Hill Community College, and a Technical Training Certificate from Year Up United.