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Sharon Bushell is an experienced operations and customer relations professional currently serving as Operations Manager and Customer Service Manager at the Royal College of Physicians since March 2021. Previously, Sharon held the role of Project Manager/Customer Relations Consultant at CET UK, where a focus was placed on improving complaint management after rejoining the company. Sharon also served as Customer Relations Quality Manager at CET UK, ensuring compliance with FCA guidelines, and as Quality Assurance/Complaints Manager at Mitie, where responsibilities included building a high-performing team. Prior to these roles, Sharon was the Customer Relations Operations Manager at Direct Line Group, managing multiple teams and handling a diverse range of complaints across various products and brands. Education was completed at London South Bank University.