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Morgan Osborn is an experienced hospitality professional with a strong background in quality analysis and guest relations. Currently a Quality Analyst at The Ritz-Carlton & JW Marriott Orlando since October 2023, Morgan previously served as a Guest Relations Hospitality Coordinator and Rooms Quality Expert at The Ritz-Carlton Hotel Company, where innovative processes and personalized guest experiences were prioritized. Morgan's experience also includes a Talent Director role at Chick-fil-A-Franchise, overseeing a staff of 95, and other positions at Walt Disney World, focusing on guest services and premium experiences. Morgan holds a Bachelor's degree in Hospitality Administration/Management from the University of Central Florida and an Associate of Science degree in the same field from Ocean County College.