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Sarah Rickwood has extensive experience in customer service and management within the financial services sector, currently serving as Customer Oversight Monitoring Manager at Principality Building Society since November 2010. During this tenure, Sarah has held various positions, including Interim Customer Oversight Monitoring Manager, Hub Manager, Branch Manager, Senior Customer Consultant, and Customer Service Consultant. Prior to this role, Sarah worked as a Customer Service Representative at JD Sports Fashion plc from March 2009 to May 2010. Sarah Rickwood completed education at St John the Baptist, Aberdare, between 2003 and 2009.