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Richard Dray II holds a Bachelor of Business Administration in Marketing/Management from North Adams State College, obtained between 1984 and 1988. With extensive experience in the insurance industry, Richard has been with The Norfolk & Dedham Group since September 2000, serving as a Senior Marketing Representative and transitioning to Director of Claim Vendor Solutions & 1PD. Previous roles include Subrogation Supervisor at MetLife Auto & Home Insurance Company from 1997 to 2000, Commercial Casualty Field Adjuster at The Hanover Insurance Group from 1993 to 1997, and Bodily Injury Claims Litigation Adjuster at John Hancock P&C Insurance Company from 1989 to 1993. Richard holds multiple industry designations, including AIC, AIS, and AINS.