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Wendy Caicedo is a seasoned professional with extensive experience in customer service, operations, and management. Currently serving as a Senior SO Operation Specialist at The Motley Fool since June 2019, Wendy has demonstrated expertise in training staff, enhancing client experiences, and analyzing marketing strategies. Previously, Wendy's Paw Care was established as a successful pet care service, achieving significant growth and developing a feedback system for continuous improvement. Prior managerial experience at Hollin Hall Pastry Shop involved customer relationship building and operational oversight. Wendy's background also includes internships focused on client satisfaction and organizational development, complemented by an educational foundation in Information Systems & Operations Management from George Mason University and an Associate's degree in Business Administration from Northern Virginia Community College.