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Sherry Banks’ career at TLC began in May 1990 as a Customer Support Technician. She quickly moved to Support Department Manager. In 1993, Mrs. Banks joined the Circulation Implementation team. In the late 1990s, that team transitioned to the Data Processing Department where she participated in the implementation of hundreds of Library•Solution databases as an implementation specialist, Department Manager (2000), and Project Manager (2013). Mrs. Banks has worked with Product Owners on implementation, support, and improvements to TLC’s data service products, including eBiblioFile and RDAExpress. As Director of Operations at Headquarters, she has a customer-focused role and oversees the Project Management and Implementation departments.