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Susan Baker is the Senior Vice President of Care Management at Kepro.

Susan is an experienced healthcare leader with over 20 years of experience managing and delivering healthcare services across a broad continuum of employee health and wellness programs as well as health, condition, quality management services within State/Medicaid programs.

In her role, Susan is responsible for operations and program oversight for utilization management, case management, employee assistance, absence management, and pharmacy services, covering over 10 million members through this suite of products.

Susan’s primary expertise lies in the areas of operations, program management, service delivery, product management, business development and account/client management. 

Prior to joining Kepro she held senior leadership positions at APS Healthcare/Universal American as the role of Vice President Operations, Executive Director and Assistant Vice President Operations. In addition, she held the position as Senior Account Executive at Optum.

Susan graduated with a bachelor of science degree in Children and Family Studies from Michigan State University and holds a master’s degree in Social Work from the University of Maryland. Additionally, she is a Certified Employee Assistance Professional and Licensed Social Worker within the State of Maryland.