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Sissie Friedman is a newly retired professional with a robust background in quality assurance, business analysis, and training across various sectors, particularly healthcare and insurance. From 2011 to the present, Sissie held the position of Manager, Quality Assurance and Business Analysis Services at KEPRO, overseeing staff responsible for developing business requirements and ensuring software quality. Prior roles include Senior Quality Analyst and Training and Documentation Project Leader at Masspro, where Sissie focused on process improvement, accreditation, and training design for healthcare providers. Other notable experience includes roles at OneShield, ProMutual Group, Saddlebrook, and early career as an English Teacher in the Philadelphia School District. Sissie holds both a Bachelor’s degree in Education and a Master’s degree in Communications from Temple University.