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Prior to The Joint, Nelles held the role of vice president of technology at American Express Global Business Travel, where he was responsible for oversight of their global technology infrastructure and service delivery processes supporting corporate travel, expense management, meetings & events and global business consulting. Prior to joining American Express Global Business Travel, Nelles worked as vice president of technology operations support and cloud enablement at Western Union. In addition to financial services, Nelles has served in several healthcare organizations, such as The Children's Hospital of Denver and PacifiCare Health Systems, in various IT leadership capacities. Nelles received his bachelor's degree in business administration from the University of Phoenix in 2003. He is also a certified project management professional per the Project Management Institute.