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Jermaine Henson, MBA, serves as the CIO for Claims, Enterprise Contact Center, and Digital Enablement at The Hartford since June 2022, focusing on a five-year transformational strategy to enhance claims outcomes and customer experiences through advanced technology and data solutions. Prior to this role, Jermaine Henson held various significant leadership positions at Nationwide from 2005 to June 2022, including Vice President of Software Development Services and Vice President of Personal Lines Systems, where responsibilities included overseeing software delivery, technical consulting, and improving personalized member experiences. Jermaine Henson's earlier roles encompassed directing IT applications and enterprise operations, emphasizing operational efficiency and strategic management. Jermaine Henson earned an MBA from Ashland University and a B.S. in Business/Technology Management from DeVry University.