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Karen Herms is a seasoned professional with extensive experience in customer relations and event coordination. Currently serving as a Talent Coordinator and Customer Relationship Manager at The Great Courses by The Teaching Company since November 2015, Karen has achieved a minimum 98% customer satisfaction rating and contributed significantly to internal communication improvements and training initiatives. Previous roles include Travel Coordinator at Connect Tours & Cruises, Birthday Party Coordinator at Times Square Entertainment, and Event Coordinator at Pigtails & Crewcuts, where Karen excelled in client engagement, event supervision, and relationship management. Karen holds a Bachelor of Arts in English with a minor in Communications from Longwood University and participated in the Walt Disney World College Program.