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Miranda DIVINA serves as the Customer Care Team Leader at The Frankie Shop since January 2023, where responsibilities include establishing a new customer service division and managing the team. Prior to this role, Miranda worked at diptyque Paris as a Customer Care Logistic Advisor from January 2021 to April 2023, overseeing daily operations, ensuring compliance with service level agreements, and coordinating logistics to enhance service quality. Earlier experiences include positions focused on e-commerce and customer service across various companies, including GAUTHIER & CIE, BY TERRY, and Beulah London. Miranda holds a Master's degree in International Fashion Marketing and a Bachelor's degree in Global Business from Coventry University, along with a personal assistant degree from Lycée Carcado Saisseval.