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Candice Rivera is a dedicated professional with a diverse background in behavioral health and customer service. Currently serving as a Behavioral Health Scheduler and Case Manager at The Floating Hospital since August 2019, Candice engages patients in treatment, assists in preparing reports on patient compliance, screens patients for program participation, and manages follow-up appointments and documentation. Previously, in roles at Fidelis Care as a Behavioral Health Associate and Member Services representative, Candice built authorizations for mental health services and handled crisis situations. Initial experience as a Customer Service Representative at Time Warner Cable and a Travel Agent at Global Contact Services further honed communication and organizational skills. Candice holds a Bachelor of Arts in English Language and Literature from The City College of New York.