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Kayla Prandoni is a seasoned professional in customer experience management with extensive expertise in CX tools and platforms, currently serving as the CX Platforms Senior Manager at The Farmer's Dog since June 2018. Kayla has a proven track record in project management, system administration, and process optimization, effectively collaborating with vendors and stakeholders to enhance customer experience initiatives. Prior roles at The Farmer's Dog include CX Business Systems Analyst, CX Associate Business Analyst, and Customer Experience Lead, where Kayla focused on customer satisfaction, tool improvements, and cross-departmental collaboration. Earlier experiences include roles at CorePower Yoga, Young Marketing Consulting, and Sprinkles Cupcakes, where Kayla developed strong communication and leadership skills. Kayla holds a Bachelor of Science in Marketing from Clemson University.