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Jeremy Wilcox is an experienced Sr. Product Manager in the Customer Experience Directorate at the U.S. Department of Homeland Security, focusing on enhancing public services utilized by millions. With a background as a Digital Services Expert across various federal agencies, including the U.S. Department of Justice and the Executive Office of the President, Jeremy has contributed to mission-driven initiatives aiming to improve government service delivery through technology and design. Prior roles include leadership positions at Forrester and Accenture, where Jeremy implemented strategic solutions in the public sector, driving significant contract awards. Educated at Geneva College and holding an unfinished MBA from the University of Phoenix, Jeremy has a strong foundation in marketing and mathematics.