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Katharina Gelbling is a seasoned professional with extensive experience in customer experience management and digital service strategy. Currently serving as a Senior Customer Experience Manager at Picanova Group since August 2022, Katharina has a strong background that includes a technology consultant role at Accenture DACH from February 2019 to July 2021, where expertise was developed in automation technologies, contact center strategies, and service transformation. Prior experience as a Product Manager at 1&1 Telecommunications SE involved focusing on self-service solutions and omnichannel service strategies. Academic credentials include a Master of Science in Business Management from the University of Applied Sciences Koblenz and a Bachelor of Science in Business Administration from the same institution, supplemented by international studies in marketing and business.