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Ravi Ladva is a Support Team Lead at The Craneware Group, overseeing software support representatives to ensure smooth daily processes and engagement in process improvement initiatives. A seasoned professional, Ravi has a diverse background in customer service, business banking, and education advisory roles at companies such as Standard Life UK, RBS, and BNP Paribas Personal Finance. Additionally, Ravi has experience in leadership roles within interfaith organizations and educational advisory boards. Currently pursuing a Master of Science degree in Business, Management, Marketing, and Related Support Services from the University of Chester Business School.