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Jill Matthews serves as the Operations Director at Coaching Inn Group since November 2015, focusing on strategy development and team growth in the hospitality sector. Prior to this, Jill held various leadership positions at SA Brain and Company Ltd between December 2004 and January 2015, including Head of Operations, overseeing 125 destination food and accommodation businesses, where key responsibilities included budget management, sales accountability, and people development. Jill also contributed to retail marketing and catering efforts as Head of Retail Marketing & Catering and Head of Catering, providing strategic direction for food sales and management training. Earlier career highlights include Area Manager at Scottish & Newcastle Retail, responsible for maximizing sales across public houses, as well as managing HR and training functions. Jill's extensive experience in the hospitality industry is complemented by a commitment to team development and operational excellence.