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Vicki Henderson is an experienced operations and business analyst with a diverse background in healthcare and IT services. Currently serving as an Operations Lead Analyst at The Cigna Group since June 2024, Vicki previously held several roles at Kaiser Permanente from March 2015 to June 2024, including Business Analyst Consultant Lead and Senior Business Process Analyst, focusing on member issue resolution within the California and Colorado ACA exchanges. Vicki's earlier experience includes a position as a Sr. Business Analyst/Training Specialist at APEX Systems Inc. for Kaiser Permanente and a Business Analyst role at Hewlett-Packard from June 2008 to January 2015, where significant contributions were made to the Business Applications & Development team. Vicki began the career as a Training Specialist at Scripps Health from September 2004 to March 2006. Educational background includes studies at Belmont Abbey College and Northern Virginia Community College, along with completion of high school at St. Paul VI Catholic High School.