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Emily Kirby is a seasoned CRM Configuration Analyst currently at The Children's Society, demonstrating extensive experience in sales operations and CRM management across various organizations. Prior roles include key positions at Aiforia Technologies, Aston Villa Football Club, ELG Carbon Fibre Ltd., and Utensa Ltd., where Emily led significant CRM system enhancements, managed data integrity, and improved sales processes. With a strong background in Microsoft Dynamics 365 and HubSpot, Emily has facilitated efficient data reporting and analytics, effectively coordinated events, and fostered stakeholder collaboration. Academic qualifications include a Bachelor's Degree in History and Classical Studies from The Open University and an HND in History from the University of Staffordshire.