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Mayra Moreno Herrera is an accomplished Business Systems Analyst at The Cervantes Group with experience at Santander Bank, N.A. since October 2019. Responsibilities include understanding business requirements, identifying process gaps, and recommending technological improvements. Mayra has conducted system validations and provided technical support across various banking systems in both Linux and Windows environments. Previously, Mayra worked at Universidad de Puerto Rico from March 2009 to July 2019 as a Programmer Analyst, where responsibilities encompassed developing web applications for electronic filing forms and ensuring compliance with government regulations. Mayra holds a Systems Engineering degree from Universidad Bicentenaria de Aragua and an Information Technology Technician degree from Instituto Universitario de Tecnología Pedro Emilio Coll.