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Lori Kelly is an experienced professional with a strong background in client services, technical support, and operations management. Currently serving as Client Services Manager at The BoxMaker since February 2017, Lori previously held the position of Identity & Access Operations Supervisor at Providence Health & Services, where responsibilities included developing cross-training initiatives. Prior experience includes managing the OIT Help Desk at Ellucian, overseeing a centralized Help Desk as Technical Support Supervisor at Group Health Cooperative, and a progression of roles at Group Health Northwest, including Claims Supervisor and Technical Trainer. With a career spanning over three decades, Lori has demonstrated expertise in process development, team management, and technical training across various healthcare and educational settings.