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Matt Mower is an experienced professional currently serving as a Senior Research Analyst and Customer Experience Analyst at The Bancorp since November 2019. Prior to this role, Matt held positions at CSC from February 2016 to November 2019 as a Global Accounts Receivable Specialist and Account Manager, managing delinquent small business Registered Agent accounts and providing clients with guidance on government requirements. Previously, at Bank of America from September 2007 to October 2015, Matt advanced to Senior Operations Analyst roles, overseeing customer inquiries across multiple platforms, resolving complaints escalated to senior management, and ensuring compliance with regulatory requirements. Matt also contributed to various teams focusing on customer care and risk management, and educated new hires within the department.