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Katie Hernandez is a seasoned professional with extensive experience in client experience operations, training and development, and marketing. Currently serving as the Director of Client Experience Operations at The Automation Company, Katie oversees tailored consultative services in revenue operations and automation. Simultaneously, as the Training and Development Manager at Wine.com, Katie leads training strategy for the leading online wine retailer. With a strong entrepreneurial spirit, Katie also manages The Red Umbrella Photography, focusing on storytelling and content creation across various platforms. Previous roles include Marketing Director & Outreach Coordinator at Smile Every Day, Customer Relationship Manager at F2F Studios, and multiple training and management positions at companies such as T-Mobile and MarketSource Inc. Katie holds a Bachelor of Applied Science in Human Resources Management from Miami Dade College, supplemented by education from Florida International University and the University of Illinois Urbana-Champaign.