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Gloria Louie is the former manager of Organizational Development & Special Projects at San Francisco International Airport. She was with SFO since 1999 and has deep experience in human relations and engagement, leadership development, recruitment, diversity awareness training, and cross-cultural communication. Prior to her work at SFO, she was the Director of EEO/Affirmative Action for the SF Department of Public Health and was the Affirmative Action/Civil Rights Officer for the SF Department of Social Services. A graduate of UC Berkeley, Gloria has also been an instructor at UC Davis Center for Human Services and has a consulting practice. Gloria has been instrumental in partnering with The Arc SF in its Ready, Set, Fly! initiative with SFO and airlines such as United and Jet Blue as well as in the production of the SFO Disabilities Access Training Video, which received the SFO in Services to Communities Award. Gloria is pleased to take up her new responsibilities as Vice-Chair of The Arc SF's Board of Directors and Chair of the Board Leadership Committee.