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Charlayne Delgado is a seasoned professional in business process consulting with a strong background in HR technology and management. Currently serving as Principal Business Process Consultant at The Anti since March 2024, Charlayne has previously held leadership roles at Crossfuze and Acorio, including HR Practice Lead and Consulting Manager, where responsibilities included coaching teams, facilitating workshops, and refining business processes across various industries. Prior experience includes a Business Analyst/Project Manager role at Natixis Investment Managers, where Charlayne managed IT governance projects and implemented ServiceNow. Charlayne holds a Bachelor of Science in Management from the University of Massachusetts Boston and has gained diverse experience through internships and early roles in customer service and administrative support.