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Symon Turner is an experienced IT professional with a strong background in technical support and reporting processes. Currently serving as Level 3 Support at The ai Corporation since December 2018, Turner has also held roles including Level 2 Support. Prior experience includes managing application support at MASS Information Systems, with responsibilities such as helpdesk management and SQL trigger creation. At aura Corporation, Turner played a pivotal role as a Reporting and Processes Analyst and Senior Technical Reporting Specialist, focusing on improving reporting efficiency, liaising with departments, and transitioning reporting systems to SQL. Earlier experience includes data specialization at Westcoast Limited, where Turner migrated the reporting system to Qlikview. Turner holds degrees in Political Theory from the University of Essex and Public Policy & Management Studies from De Montfort University.