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Adam Smith possesses extensive experience in technical support and IT systems administration, having held positions as a 3rd Line Technical Support Engineer at the 848 Group, IT Systems Administrator at NYAS, and 2nd Line Technician at Restore Digital. Adam's background also includes roles as a 2nd Line ICT Support Officer at Walsall Council and Information Technology Support Analyst at Vibrant Networks Ltd. Educational qualifications include an EAL Level 3 in Electrical Engineering & Technology from Walsall College, complemented by a foundational education at Alumwell Business & Enterprise College.