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Clara Russian is a Lean Six Sigma Green Belt with extensive experience in IT support and management. At TFI International Inc. since October 2019, Clara serves as an IT Analyst and Helpdesk Technical Manager, overseeing 1st and 2nd level technical support for approximately 250 users with a team of six technicians, while ensuring hardware and software asset compliance. Prior experience includes roles at Optimum IT Solutions from July 2010 to May 2019, where Clara held positions such as Client Relationship and Procurement Supervisor, Desktop Services Supervisor, System Administrator, Desktop Support Technician, and Help Desk Representative, managing teams, prioritizing requests, providing technical support, and developing guidelines for operations. Clara began a career in technical support at Gexel Telecom, focusing on client assistance for various telecommunications services. Clara holds a BAC in Information Technology from Universidad Bicentenaria de Aragua.