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Justin Gaffney is an experienced IT professional currently serving as the Head of Client Service Operations at TFG (The Foschini Group) since November 2020, where responsibilities include managing the Technology Service Desk, Service Management, and various technology projects. Prior experience includes serving as Divisional Executive of Service Operations and Support at Edcon, where Justin implemented a hybrid IT Service Operations model and achieved significant operational savings. Previously, Justin held the role of Head of IT Operations at Paycorp Group, focusing on stabilizing an underperforming IT department, and was General Manager at Absa, overseeing a diverse portfolio of IT services. Justin's career also includes consulting roles at Hlobane Consulting, independent consultancy in London, and Arthur Andersen & Co., along with a strong educational background featuring an MBA from the Gordon Institute of Business Science and degrees in Informatics from the University of Johannesburg.