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Josh Kongbounmee, MBA, CCNA, is an experienced Information Technology professional with a robust background in system administration, technical support, and device management. Currently serving as Information Technology Service Administrator at TF Holdings, responsibilities include supporting a range of systems and platforms such as Microsoft Intune, Azure AD, and hardware management for endpoint devices. Previous roles include Microsoft Clients Support Analyst at Mercedes-Benz Financial Services USA LLC, where support for Windows 10 and Office Suite was provided, and IT System Support Analyst at Oki Data Americas, Inc., focusing on troubleshooting and resolving hardware and software issues. An educational foundation includes an MBA with a concentration in Management Information Systems and a Bachelor of Science in Network/Telecommunication Management from DeVry University.