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James W. has over 18 years of experience in the field of training and operations management, currently serving as the Director of Systems Ops Training at Texas Roadhouse since January 2005. In this role, James W. acts as an educator and mentor, providing resources to enhance processes and performance for Operations and Field Support teams. Prior to this position, James W. was the Sales and Marketing Manager at CyberlinkASP from October 2003 to February 2005. James W. holds a Bachelor's degree in Public Relations with a minor in Advertising from The University of Texas at Arlington, where studies were completed between 2001 and 2003, along with additional education from Cornell University.