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Patty Gluck-Schulz is a seasoned professional in call center management and customer support with extensive experience in leading operations across various healthcare and service organizations. Currently serving as the Manager of the Patient Contact Center at Texas Oncology since September 2023, Patty previously worked as the Call Center Clinic Supervisor at Texas Back Institute and as the Director of Customer Support at TimelyMD. Patty's earlier roles include Call Center Manager at Cook Children's Health Care System, where responsibilities included ensuring operational efficiency, and Support Center Manager at Cardinal Health, focusing on customer service leadership. Patty holds a Bachelor of Science degree from Texas A&M University-Commerce and has completed several certifications, including Certified Call Center Manager and Certified Help Desk Manager.