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Nasir K. is an accomplished professional with extensive experience in information technology and management. Currently serving as the Director of Information Technology at The Texas Heart Institute since March 2015, Nasir has successfully developed over 100 servers across multiple locations and designed an innovative cloud-based backup solution. Prior roles include Quality Assurance Specialist at Hewlett Packard Enterprise, where complex projects were managed, and significant testing of high-volume orders was conducted. As Manager of CRM at LIBERTY AUTOMOBILES COMPANY LLC, Nasir significantly reduced customer complaints and achieved top rankings among GM Dealers in the Middle East. Experience as an Account Manager at TRG - The Resource Group involved enhancing organizational efficiency and managing staff performance, while foundational skills were established in customer support at Pentagon 2000 Software, Inc. Nasir holds a Bachelor's degree in Computer Science from Newports Institute of Communication & Economics and an Associate of Science in Computer and Information Systems Security from The City University of New York.