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Farhan Ahmed is an experienced service manager with a proven track record in customer relationship management and service delivery across multiple organizations. Currently serving at Tesi Deutschland GmbH since December 2021, Farhan oversees support for SCM suits, cultivates partnerships with industry leaders, and ensures high customer satisfaction in accordance with service level agreements (SLA). Prior to this role, Farhan held similar positions at Aptos Retail and Wirecard, where responsibilities included managing cross-product teams, providing merchant support, and training new employees. Additionally, Farhan has leadership experience in project management and marketing, having contributed to innovation management and entrepreneurship promotion in Pakistan. Educational qualifications include a Master of Business Administration from Leipzig University and a Bachelor of Business Administration from the Institute of Business Administration.