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Richard Gaiger has extensive work experience, starting in 1996 with Tie Rack Retail Limited Group, where they served as a Trainee Merchandiser and later as an Assistant Merchandiser. Richard then joined BHS and held various roles, including Supply Merchandiser, Junior Merchandiser, and Senior Merchandiser in different categories. Richard worked as a Senior Merchandiser for Women's Tailoring & Formal Coats and Women's Knitwear at BHS before being promoted to Divisional Merchandising / Multichannel Manager, where they oversaw multichannel sales planning and divisional digital trading. Richard later became a Senior Online Trading Manager at BHS. In 2016, Richard joined DCK Group as a Senior Merchandiser until 2020. Most recently, they worked at Tesco Mobile as a Digital Trading Manager and was promoted to the role of Digital Sales, Trading, and Content Lead in 2022. Richard was responsible for delivering online trading strategies, improving customer experience, and achieving commercial targets. Richard led teams and achieved record online trade performance.

Richard Gaiger attended Anglia Ruskin University from 1993 to 1996, where they earned a 2:1 degree in Communication Studies & Sociology. In 2020, they obtained the Google Analytics Essential Training certification from LinkedIn.