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Shannon Bradley is an accomplished leader in data operations and client support, currently serving as Vice President of Data Operations & Platform Support at Terminus since August 2021. Prior experience includes senior roles at Cheetah Digital, Octiv, Salesforce Marketing Cloud, and ExactTarget Marketing Cloud, where Shannon focused on improving customer satisfaction and operational excellence. With a strong foundation in project management from The Customer Group and extensive experience in call center operations at EDS, Shannon has effectively managed support teams and initiatives to enhance client experiences across diverse industries. Shannon holds a Bachelor's Degree in Human Resource Development and Training & Design from Oakland University.