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Matthew Smith is an accomplished professional in the field of IT support and service management, currently serving as Team Leader for the Service Desk in the UK at Teneo since May 2017, after progressing from roles as Senior Service Desk Engineer and Service Desk Engineer. With a solid foundation in troubleshooting and customer engagement developed in prior positions, including a role as Graduate Technology Consultant at Hewlett Packard Enterprise, Matthew has amassed extensive experience managing service operations and mentoring team members. Early employment experiences at Sports Direct Group and John Madejski Academy fostered essential skills in teamwork, communication, and leadership, complemented by a Bachelor of Science (BSc) degree in Computer Network Management from Southampton Solent University.