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Sandra Mbamalu (MBA) possesses extensive expertise in customer success and account management, currently serving as a Customer Success Manager at Tenece Professional Services since June 2018. Major accomplishments include driving a 25% increase in customer adoption and satisfaction, achieving a 95% project success rate, and maintaining a 95% average renewal rate as a Renewal Manager. Previously, Sandra contributed to customer satisfaction improvements at Rubica, Inc. and developed key client relationships as an Account Manager at NetIQ. An educational background in sociology and psychology from UC San Diego and an MBA from the University of Houston complements a robust professional trajectory focused on enhancing customer experiences and driving business growth.