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Karoline Maciel is an experienced professional in customer relations and operations management, currently serving as Coordenadora de Relacionamento com o Cliente at Tenda Atacado since May 2020. With a robust background in team management, indicator creation, and performance reporting, Karoline has successfully structured customer service areas and implemented strategic actions to enhance service quality. Previous roles include Coordenadora de Atendimento at SPC Brasil, where focus was on continuous process improvement and resource development, and Supervisora de Operações at Pernambucanas, overseeing operational indicators and employee development. Karoline began their career at Contax and has held various supervisory roles across different companies, showcasing a consistent track record in leadership and operational efficiency. Karoline also holds advanced degrees in Clinical Psychoanalysis and People Management, alongside a Bachelor's in Business Administration with a specialization in Human Resource Management.